Delivery and Title

Vitality Tech will make reasonable efforts to initiate shipment and schedule delivery as close as possible to customer’s request delivery date(s). Customer acknowledges that delivery dates provided by Vitality Tech are estimates only and that Vitality Tech will not be liable for failure to deliver on such dates and time. We may make selection of the carrier and delivery route unless specifically designated in writing by the customer.

Subject to our right of stoppage in transit, delivery to a carrier will constitute delivery to customer, and risk of loss will thereupon pass to the customer; however, title shall remain in Vitality Tech until the customer makes payment in full for the product. Products invoiced and held by Vitality Tech at customer’s request will be held at customer’s risk and expense. Delivery of any installment of product within 4-6 weeks, if the product must be manufactured at the factory, or 1 week, if the product is located at our locations in USA or Canada, after the date requested and order confirmed will constitute a timely delivery. Delivery of a quantity which does not vary by more than ten percent (10%) from the ordered quantity will constitute full performance of such delivery. Delay in delivery of one installment will not entitle customer to cancel that installment. Customer is responsible for all imports taxes, tariffs, levies, or fees.

The customer in addition to the purchase of the product shall pay all transportation charges from Vitality Tech Shipping premises (Free shipping to US and Canada).

Free Shipping to USA & Canada

US ORDERS: For customers from the United States, free shipping includes any States within the continental USA via FedEx or UPS ground. Free shipping will apply to the purchases of All Vitality Tech Products. All expenses related to customs and duties will be absorbed by Vitality Tech. Handling will be paid by the customer. USA residents will be required to pay the State Taxes. Extra charges apply for installation.

US RETURNS: If the buyer is not fully satisfied, we will accept the return of products that are in the same conditions as when delivered.  We will only provide exchange and/or credit, no refunds.  The return shipping, handling costs, customs costs, duties costs and any Taxes fees will be charged on the customer's account.

CANADIAN ORDERS: For customers from Canada, free shipping includes all Canadian Provinces via FedEx or UPS ground. All expenses related to customs and duties will be absorbed by Vitality Tech. Handling will be paid by the customer. Canadian residents will be required to pay G.S.T. (6%). In addition, Ontario residents will also be required to pay P.S.T. (8%). Extra charges apply for installation.

CANADIAN RETURNS: If the buyer is not fully satisfied, we will accept the return of products that are in the same conditions as when delivered.  We will only provide exchange and/or credit, no refunds.  The return shipping, handling costs, customs costs, duties costs and any Taxes fees will be charged on the customer's account. 

Extra charges apply if you require express shipping by UPS, DHL or FedEx.

If you have any questions on our Shipping and Returns Policy, please send us an email at info@vitalitytech.com

Shipping and Handling for outside of Continental USA & Canadian Provinces

The customer pays for all shipping costs. All the expenses for customs, duties, taxes and handling are to be paid by the customer. All merchandise is shipped as soon as payment is received and has cleared through VITALITY TECH ’S bank account. As a courtesy, we will always notify our clients upon the date on which the merchandise is shipped and the expected arrival date. Also, once the merchandise has been shipped, an e-mail will be sent with the tracking number. VITALITY TECH uses the shipping services of UPS, FedEx or DHL. You can rest assure that your package is traceable and fully insured. However, if you would prefer a different shipping company, simply advise us and we will do our best to accommodate your needs. Extra charges apply for installation.

If the buyer is not fully satisfied, we will accept the return of products that are in the same conditions as when delivered.  We will only provide exchange and/or credit, no refunds.  The return shipping costs, any handling fees, and all expenses related to customs and duties will be charged on the customer's account.

Damage from Shipment:

If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. If the contents of the package are damaged due to the shipping process, make sure to document the damage on the shipping manifest. Damage due to shipping must be reported within same day of receipt. Contact us and to the shipping company immediately so that we have a record of the problem and be sure to retain all packaging materials. If possible, take a photograph of the damaged package, as this can assist in the claims process. 

As a matter of warranty policy, Vitality Tech will not refund the Buyer’s purchase price. We will only provide exchange and/or credit, no refunds.

Statements and Advice

If statements or advice, technical or otherwise, is offered or given to customer, such statement or advice will be deemed to be given as an accommodation to customer and without charge and Vitality Tech will have no responsibilities or liabilities whatsoever for the content or use of such statements or advice.


Force Majeure

Vitality Tech will not be liable for delays in delivery or for failure to perform its obligation due to causes beyond its reasonable control, including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, government priorities, fire, strikes, floods, epidemics, quarantines restrictions, riots, or war. Vitality Tech time for delivery or performance will be extended by the period of such delay or Vitality Tech may, at its option, cancel any order or remaining part thereof without liability by giving notice to customer. Discounted equipment or on sale usually generates a very high volume of sales and may cause a delivery delay. A delivery within Sixty (60) days after payment will constitute a timely delivery.

Free Shipping to USA and Canada

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Warranty and Sales Policy Agreement